Thursday, January 13, 2011

We're here for you!

In 2009, Robert and Martha Bell purchased a pre-owned diesel motorhome (98 Monaco Signature) from us in Quartzsite, Arizona. For those of you who don't know, when you purchase a vehicle at Paul Evert's RV, we assist in registering and titling the vehicle for you in your home state.

DeeAnn Holtham, a faithful employee for over 7 years, is our DMV/Title clerk. When the Bells visited their home DMV office to get a VIN inspection, they were given incorrect information resulting in an overpayment of $1,550 and a suspension of their registration! DeeAnn discovered this overcharged error, worked with the customer and the DMV office and was able to get the vehicle registered and the $1,550 fee refunded!

We'd like to say everything goes smoothly 100% of the time, but during the times it doesn't, we're here for you in every way we possibly can be!

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