Saturday, January 29, 2011

How We RV - Arturo & Rosenda Ibanez

Arturo & Rosenda Ibanez came to the Paul Evert's RV Country service department yesterday, December 27th, 2010. They purchased their current vehicle (a Forest River Sierra Sport Toy Hauler Travel Trailer) from another dealer in town who has since gone out of business.

In attempting to make some of the requested repairs, which should have been covered under warranty, our warranty clerk Elizabeth Betancourt discovered that not only was their warranty set to expire in just a few days, but that the previous dealer had never registered their vehicle with Forest River. This technically meant had no warranty! However, thanks to a good working relationship with the manufacturer, Liz was able to register the coach and have the repairs made under warranty before its expiration!

Arturo and Rosenda have been married for 27 years and four children, 3 boys and 1 girl. They have lived in Selma, Ca for 19 years and love to go camping. Some of their favorite spots to visit are Pismo, Sunset Beach, Bass Lake, and the Yosemite mountains. They've even been known to bring along their 2 1/2 year old English Bulldog, Layla.

"We are so grateful to Jason Hunt (Service Writer) and Liz Betancourt (Warranty Clerk) for helping us. They were courteous and Stacy Alvarado (Parts Manager) was prompt in serving us. Thank you!"

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